P.O. Box 1192 Burbank, CA 91507 (818) 237-5577
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Best Pet Shipping Terms and Conditions
Most orders are shipped within a week from the time an order is placed, depending on the work load in the shipping department.
All aquariums, stands, and canopies are shipped directly from the manufacture. If the item(s) is in stock, it will ship within a week from the time the shipping charge is approved by you. If the aquarium, stand or canopy is not in stock, it could take 3 - 4 weeks before it is able to be shipped.
We do not charge EXTRA for shipping costs. We only bill you for the charge from the carrier. We have no control over the cost. If you would like a quote BEFORE we ship, select the "shipping quote required" option when you palce your order.
Continental UPS Ground
Continental UPS Air
Alaska and Hawaii
International and Canadian Shipping
Freight - Common Carrier
Terms and Conditions
United States Orders
If you wish to pay with a check, please e-mail us with your order details so a shipping quote can be obtained prior to you mailing the check. There will be a 2 week hold on all orders paid with a check. There is a $25.00 charge for all returned checks.
Please contact us prior to returning anything. All authorized returns require an R. M. A. # (Return Merchandise Authorization). You are responsible for the return shipping cost. There is a 20% restocking fee for all returned merchandise. Returns are not accepted after 30 days. If an item is under warranty, please contact the manufacture. Shipping charges are nonrefundable.
Damaged or Incorrect Orders
Please note: All credit card charges are processed through one of two subsidiary accounts:
Payments made with a Visa, Master Card or Discover Card, are processed through B. J.. Cuddles and will be stated as such on your credit card statement.
Payments made with an American Express Card will be processed through Artsci, Inc. and will be stated as such on your credit card statement.
We reserve the right to change the terms and conditions without notice.
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6/18/2019 8:55:18 PM